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FAQs

  • What is physical therapy?

    Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.

    While every patient's condition and pain is unique, your physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels. The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

  • Where can I find a physical therapist?

    Our team in Zionsville prides itself on providing a positive, encouraging environment with well-trained, friendly staff.  We are confident in our ability to help you reach your goals and live a pain-free life. 

    You have the right to receive physical therapy at any facility you choose. At Zionsville Physical Therapy, you will receive the highest quality care while achieving the results you are in search of.

  • Can I benefit from PT treatments?

    Sure you can! Nearly everyone can benefit from physical therapy. By working with you and your doctor or health practitioners, we can discuss your options and help determine if physical therapy will be the right choice for you. Call us today to discuss your current condition or request an appointment now. 

  • Do PT treatments hurt?

    Good communication with our therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

    Physical therapy is not meant to hurt, but to relieve pain! There is a chance, however, as you restore your mobility that your pain levels will fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. Rest assured that this is a normal response to physical therapy treatment and not a cause for concern.

  • What is something important to know about physical therapy?

    With physical therapy, it’s important to know that the overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

    Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to manage or eliminate it altogether.

    Physical therapists are trained medical experts when it comes to musculoskeletal and neurological conditions. They work closely with physicians, nurses, chiropractors and others on the medical team to make sure that your treatment plan is as efficient and effective as possible. Physical therapy is a medical, hands-on approach to relieving pain and restoring function. 

    While every patient’s condition and pain is unique, our physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels. 

  • Is a referral needed in Indiana for physical therapy?

    You have direct access to physical therapy in Indiana, since 2014.  Most commercial insurances do not require a physician’s referral, however some are beginning to require it.  On a federal level, Medicare patients are required to have their physician participate in the plan of care, so we require that each Medicare recipient have a prescription from their physician for physical therapy.  

  • How can I pay for each session?

    Your insurance benefits will be determined before your second visit, and you will be informed of what, if any, payment is necessary on that date.

    We accept cash, check, health savings account card, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service.

  • Do you treat my condition at your clinic?

    Rest assured, our therapists are well trained to evaluate and treat your condition.

    Our physical therapists have graduated from accredited physical therapy programs and are state-licensed. Depending on the university, the physical therapy programs now are doctorate degree levels. 

    Physical therapists have years of university-level training in anatomy, physiology, kinesiology (the study of joint movement), neurology, and many of the other medical sciences. After university training, therapists are required to complete certified continuing education each year, which enhances their knowledge and skills. You’re in good hands! 

  • When will I start noticing relief?

    Each patient’s diagnosis is different, so together with your referring physician or other healthcare provider, our therapist will develop a plan of care that is right for you. 

    Your plan of care and number of visits will be determined during your first visit and explained to you by our physical therapist.

  • Can I continue seeing a therapist even when I feel better?

    Yes, once you have completed your therapy sessions, our therapist will review your at-home continuing therapy program.

    We can also make arrangements to meet you at your gym to work with you on determining what equipment may be beneficial, and what exercises would be helpful in your continued recovery.

  • How do I know if physical therapy will help me?

    Working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Contact us today to discuss your current condition and even set up a free consultation if you choose.

  • Can I go to any physical therapy I choose?

    As a patient you have the right to receive physical therapy at any place you choose. At Zionsville Physical Therapy, you will receive the highest quality care while achieving the results you need.  We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff.  We are confident in our ability to help you reach your goals and live a pain-free life.

  • How do I schedule an appointment?

    Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Call us today or request an appointment.

  • What should I bring to my first appointment?

    Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

    To bring on your first visit:

    • A prescription (if needed) for physical therapy from your referring physician, ARNP, or PA.
    • Insurance information (we will make a copy of your card).
    • Print out the patient forms, fill them out, and bring them with you.
    • In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
    • Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
    • Please wear comfortable clothing that allows easy access to your problem areas.
  • Will it hurt?

    Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

  • Will my insurance cover the cost of treatment?

    In many cases, insurance will cover a good portion, if not all, of your treatment costs. We understand navigating insurance can be confusing, so Zionsville Physical Therapy will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy. Each patient should follow up with their specific health insurance plan to find out if we are in network with their plan and if there is a “high deductible.”  Many insurance plans now have high deductibles which require the customers to pay the first portion of each year’s medical expenses. You will be responsible for these expenses, as these are legal contracts. 

    For more information, visit our insurance plan page and please do not hesitate to contact our Zionsville physical therapy office. We do offer different payment options for your convenience.

  • What if I don’t have insurance?

    For patients who do not have insurance, we offer a discounted fee, due at the time of service.

  • What type of payment do you accept?

    We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service. Your insurance benefits will be determined before your second visit, and you will be informed of what, if any, payment is necessary on that date.

  • What kind of clothing should I wear for appointments?

    Dress comfortably in clothes that allow easy access for the therapist to examine your problem areas. 

    For treatments, loose-fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.  Bring shorts or exercise clothing to change into so that you will be comfortable and can get the most from each session. 

  • How long is each appointment going to be?

    Although all patients are different, typically, the first session lasts for 1 hour 15 minutes. Each session after that may be 45-60 minutes. 

    The amount of time will be based on your specific needs, and our therapist will discuss this with you. You will most likely see your therapist two to three times per week to begin with, and as you progress through treatment, your sessions may be more spread out.

  • How many sessions will I have?

    Each patient’s diagnosis is different, so together with your referring physician, your therapist will develop a plan of care that is right for you. Your plan of care and number of visits will be determined during your first visit and explained to you by your physical therapist.

  • What types of education/training do your therapists have?

    Physical therapists have years of university level training in anatomy, physiology, kinesiology (study of joint movement), neurology, and many of the other medical sciences. Our physical therapists have graduated from accredited physical therapy programs and are state licensed. Depending on the university, the physical therapy program is either a masters or doctorate level degree. Rest assured, your therapist is well trained to evaluate and treat your condition.

  • Do you offer programs for me once I’m better?

    Yes, once you have completed your therapy sessions, your therapist will review your continuing home program.  We can make arrangements to meet you at your gym to work with you on determining what equipment may be beneficial, and what exercises would be helpful in your continued recovery.